Privacy Policy
Last Updated: February 24, 2026
At Neighbourhood Bids, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
1. Information We Collect
Personal Information:
- Name, email address, phone number
- Billing and payment information
- Address and location data
- Profile photos and business information
Professional Information:
- Business name and credentials
- License numbers and certifications
- Insurance policy information
- Work history and portfolio
Usage Information:
- Device information and IP address
- Browser type and operating system
- Pages visited and actions taken
- Search queries and preferences
Communication Data:
- Messages between customers and professionals
- Support tickets and correspondence
- Reviews and ratings
2. How We Use Your Information
We use the information we collect to:
- Facilitate connections between customers and professionals
- Process payments and manage transactions
- Verify professional credentials and insurance
- Improve our platform and user experience
- Send important notifications and updates
- Provide customer support
- Prevent fraud and ensure platform security
- Comply with legal obligations
- Personalize job matching and recommendations
3. Information Sharing and Disclosure
We may share your information in the following circumstances:
With Other Users:
- Customers can view professional profiles, credentials, and portfolios
- Professionals can view customer project details and contact information after bid acceptance
With Service Providers:
- Payment processors (for transaction handling)
- Cloud hosting services (for data storage)
- Analytics providers (to improve our service)
- Communication services (for email and messaging)
For Legal Reasons:
- To comply with legal obligations
- To protect our rights and property
- To investigate fraud or security issues
- To enforce our Terms of Service
4. Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption of sensitive data in transit and at rest
- Secure payment processing through trusted providers
- Regular security audits and updates
- Access controls and authentication measures
- Employee training on data protection
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
5. Your Rights and Choices
You have the right to:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Object: Opt-out of certain data processing activities
- Portability: Request your data in a portable format
To exercise these rights, contact us at privacy@neighbourhoodbids.com
6. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience. These help us:
- Remember your preferences and login information
- Analyze site traffic and usage patterns
- Personalize content and recommendations
- Improve platform functionality
You can control cookies through your browser settings, but some features may not work properly if cookies are disabled.
7. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. When you delete your account:
- Personal information is deleted within 90 days
- Transaction records are retained for 7 years (legal requirement)
- Anonymized usage data may be retained indefinitely
8. Children's Privacy
Our service is not intended for individuals under 18 years of age. We do not knowingly collect information from children. If we discover we have collected information from a child, we will delete it immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or platform notification. The "Last Updated" date at the top indicates when the policy was last revised.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices:
Neighbourhood Bids Inc., Privacy Department
